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Our policy lasts 14 days from delivery date. If 14 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And must be first approved by Zada Design OR Zada Bamboo before any Returns will be accepted and received. The only time that goods will not be accepted for return or exchange is If the item has been removed from packaging. And can only be returned if the product is found to be faulty, and this fault is from the original supplier Zada Design or Zada Bamboo.
Please contact us first on our contact form to check if your return or exchange is eligible for approval.
Additional non-returnable items:
If your Return is Approved by Zada Design Management,
To complete your return, we require a receipt or proof of purchase, and a copy of the shipping document showing date received the goods.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable and approved by Zada Design management)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message through our contact form and we will arrange exchange if approved by Zada Design Management.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to the address provided by Zada Design.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless special circumstances apply and have been approved by Zada Design Management.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.